If you don’t get the Google Authenticator code after entering the username and password, it is possible to reset it.

• In the authentification window, click on the hyperlink

• It opens a two-factor authentication reset request window, in which enter your username, e-mail address that is specified in the user data and mark the checkbox I’m not a robot. Then click on the button Continue.

EPS two-factor authentication reset hyperlink is sent to your e-mail.

• Open the received e-mail message and click on the hyperlink in it.

• The authentication window opens, where you enter the password and then click on the button Continue.

• The two-factor authentication setup window opens.

• In your mobile device app Google Authenticator tap on the icon and then choose Scan a QR code .

• Scan the QR code on the screen using your mobile device.

• Enter the security code that you see in the app in the field provided and then click on the button Save.

After successful reset of the two-factor authentication, a notification about changes in EPS user data is sent to your e-mail.

You can now log in EPS again using the Google Authenticator codes you see in your app.